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A
Alistair Chew Yan Chern
To Whom It May Concern at Crescendo Software,
I am writing this letter not as a mere dissatisfied user, but as someone who is absolutely livid at the sheer incompetence, instability, and outright user-hostility embedded in your product. Crescendo purports to be a music notation software—what a laughable misnomer. A more accurate description would be a glorified notepad masquerading as a professional tool, riddled with bugs, unintuitive interfaces, and limitations so absurd they seem designed to insult one's intelligence.
Where do I begin? Crashes are frequent—sometimes without warning, sometimes conveniently just after hours of unsaved work. The undo feature is so unreliable it's practically a gamble. The playback function stutters, distorts rhythms, and occasionally ignores articulations altogether, as if the software has the gall to rewrite music theory on a whim. And let’s not even discuss the grotesquely amateurish MIDI output—it sounds like a drunk robot attempting Chopin.
The layout system is a nightmare. Measures float unpredictably across systems, dynamics overlap with notes, and slurs attach themselves to the wrong pitches with the elegance of a toddler scribbling with crayons. I have spent more time correcting your software’s messes than actually composing, which defeats the entire purpose of digital notation.
Furthermore, your support documentation is laughably shallow, and your customer service feels like shouting into a void. I cannot fathom how a product this broken is marketed to composers and musicians as a serious tool.
I expected Crescendo to facilitate creativity, not throttle it with frustration. It is an insult to those of us who value precision, musicality, and our time. I am uninstalling this atrocity and will make it my personal crusade to ensure no fellow musician wastes their energy on it.
Everything is easy to use and comfortable except the following:
You can't write more than one part in one staff. That's really annoying. If you improve that, the program would be perfect.
I am making a score for my jazz band, and while everything else is incredibly helpful and intuitive, including the "auto format" function to make the score appear impeccable, I cannot select a region in a single track and copy/paste it to other tracks. If I try doing that, it highlights all tracks, so it is the most counter-intuitive feature of this application. So I have to enter individual notes for every Tenor Sax track manually, rather than having the luxury of Ctrl-C and Ctrl-V.
I am writing this letter not as a mere dissatisfied user, but as someone who is absolutely livid at the sheer incompetence, instability, and outright user-hostility embedded in your product. Crescendo purports to be a music notation software—what a laughable misnomer. A more accurate description would be a glorified notepad masquerading as a professional tool, riddled with bugs, unintuitive interfaces, and limitations so absurd they seem designed to insult one's intelligence.
Where do I begin? Crashes are frequent—sometimes without warning, sometimes conveniently just after hours of unsaved work. The undo feature is so unreliable it's practically a gamble. The playback function stutters, distorts rhythms, and occasionally ignores articulations altogether, as if the software has the gall to rewrite music theory on a whim. And let’s not even discuss the grotesquely amateurish MIDI output—it sounds like a drunk robot attempting Chopin.
The layout system is a nightmare. Measures float unpredictably across systems, dynamics overlap with notes, and slurs attach themselves to the wrong pitches with the elegance of a toddler scribbling with crayons. I have spent more time correcting your software’s messes than actually composing, which defeats the entire purpose of digital notation.
Furthermore, your support documentation is laughably shallow, and your customer service feels like shouting into a void. I cannot fathom how a product this broken is marketed to composers and musicians as a serious tool.
I expected Crescendo to facilitate creativity, not throttle it with frustration. It is an insult to those of us who value precision, musicality, and our time. I am uninstalling this atrocity and will make it my personal crusade to ensure no fellow musician wastes their energy on it.
Sincerely, Your unsatisfied user.
You can't write more than one part in one staff. That's really annoying. If you improve that, the program would be perfect.